Terms & Conditions
Our services are provided subject to the following Standard Terms and Conditions. For Lady Talk regular services specific terms and conditions please see these listed under each individual service page on the Lady Talk website https://lyndalovattladytalk.co.nz.
Lynda Lovatt Lady Talk Defined
“Lynda Lovatt Lady Talk” and “Lady Talk” both refer to the services provided by Lynda Lovatt under the Lady Talk brand anywhere it is mentioned in these terms and conditions, in-person, via video conference or telephone, on the website and in any services available through this website.
Updating Terms And Conditions
We may make changes to the terms and conditions from time to time. A link to the most current terms and conditions will be available on Lady Talk’s website. If you continue to use the services after the terms and conditions have been updated you are deemed to have accepted the revised terms.
Scope Of Practice And Informed Consent
Our services are provided by a Registered Nurse, practicing under guidelines issued by the Nursing Council of New Zealand. Where we are providing you with relevant services, we will seek your informed consent prior to you receiving those services.
Advice and services on our website and social media are generic, not tailored to the needs of any specific individual, and as such does not require or seek informed consent.
Lady Talk services do not replace the services of your health professional or GP. Lady Talk provides menopause navigation educational advice, pelvic health assessments (primarily to assess pelvic floor function) and treatment, lifestyle & exercise prescription, and exercise sessions.
Lady Talk does not provide treatment for patients who are acutely ill.
Confidentiality And Data Protection
We are committed to maintaining the confidentiality of your personal and health information in accordance with the Health Information Privacy Code 2020 and the Privacy Act 2020 of New Zealand. All information you provide to us, including any personal, health, or sensitive information, will be treated as confidential.
Your information will be used solely for the purposes of providing you with our health services and may include assessment, treatment, or management of your health needs. We will only use or disclose your information with your consent, or as required by law.
We may need to share your information with other healthcare providers, such as specialists, or for billing purposes (such as with insurers), but only with your consent or where required by law.
We implement reasonable security measures to protect your information against unauthorised access, disclosure, modification, or destruction.
You have the right to access and request correction of your personal information as per the Privacy Act 2020. If you wish to access or correct your information, please contact us directly.
We will retain your information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
Over 18 Years Old
You confirm you are over 18 years old.
Not To Be Used For Commercial Or Business Purposes
You confirm you are not using the services for commercial or business purposes.
Copyright
All recordings made by Lady Talk are protected by copyright. You must not share or post any recordings without the written consent of Lady Talk, except where these have been made publicly available by Lady Talk on social media.
Suitability For Fitness Services
It is advisable before accessing any of the fitness services Lady Talk provides to see your health professional (GP) to make sure you are safe to exercise, in particular where you have conditions or symptoms such as:
- High or low blood pressure
- Feeling unwell
- Certain medical conditions
- Post Surgery
- Injuries
This list is not comprehensive but provides you with examples of where medical clearance may need to be sought.
You confirm you do not suffer from any of the above conditions or any other medical condition(s), or if you do, you have received professional advice that it is safe for you to do the fitness service(s) you are subscribing for.
You agree you will immediately cease participating in the fitness service if you start suffering from any of the above listed heath statuses or any other medical condition(s), unless you have received professional advice that it is safe for you to receive the services.
Lady Talk Is Not Liable For Any Injury, Property Loss And/or Damage And/or Death
These services have been specially designed for perimenopausal women by Lady Talk. In normal circumstances, the services should not harm you in any way. You agree that Lady Talk, its principals, directors and employees, will not be liable in any way for any unforeseen circumstances or for any circumstances of which you should have been aware.
You have read the above statement and agree to be bound by it and to release Lady Talk from all claims.
Referral Process
As part of our commitment to providing comprehensive care, we may recommend referrals to other qualified healthcare providers when necessary. This could include specialists, allied health professionals, or other medical services to ensure you receive the most appropriate care for your needs.
Referrals will only be made with your informed consent, and we will discuss the reasons for the referral, expected benefits, and any associated costs to the best of our knowledge.
With your consent, relevant information regarding your health history, current condition, and any other pertinent details will be shared with the referred healthcare provider to facilitate seamless, coordinated care.
Where possible and appropriate, we will follow up on your referral to monitor your progress and provide additional support. You are encouraged to inform us of any feedback or outcomes from the referral to enhance continuity of care.
Please note that while we facilitate referrals, we are not responsible for the services provided by external healthcare providers. Any concerns or complaints about the referred provider should be directed to their practice directly.
Online Services And Information Not To Replace Professional Advice
Online services and information made available by Lady Talk is for informational purposes only and is not intended to replace the relationship between you and your health professional.
Professional Development
Lady Talk, its principals, directors, and employees undertake professional development in order to stay updated on the latest research and guidelines related to menopause management. Our advice may change from time-to-time as new information and evidence becomes available.
Disclaimer
Lady Talk makes no representations, warranties, or assurances as to the accuracy, or completeness of the content contained on social media, this website or any sites linked to this site.
Payment And Refunds
Choose services carefully as we do not refund if you change your mind. If the products or services we provide are faulty, we will meet our obligations under the Consumer Guarantees Act.
All prices are in New Zealand dollars.
If you are on a subscription or payment plan, please keep your payments up to date, as if they lapse it will remove your access to our services and supporting materials.
Non-transferable
You cannot transfer your services or payments to another person.
Complaints
We strive to provide high-quality care and service. If you have any concerns or complaints regarding the services provided, we encourage you to raise these with us directly, so we can address them promptly.
You may make a complaint verbally, in writing, or by email. Please provide as much detail as possible regarding your concern. You may also designate someone to make the complaint on your behalf.
We will acknowledge receipt of your complaint within five (5) working days. Our aim is to investigate and resolve complaints within twenty (20) working days. If an extension is necessary due to complexity or other factors, we will inform you in writing with an updated timeline.
We will carefully review and address your complaint, taking any corrective or remedial actions as appropriate. You will be kept informed of the progress and outcome of the complaint.
If you are not satisfied with our response, or if you prefer to raise your complaint externally, you may contact the Health and Disability Commissioner (HDC) for further assistance. The HDC can be reached at 0800 11 22 33 or via their website at www.hdc.org.nz.
We respect your rights under the Code of Health and Disability Services Consumers’ Rights. Raising a complaint will not affect the quality of service you receive, and we are committed to upholding a safe, non-retaliatory environment.
Law
Our services, website, and our terms and conditions are governed by New Zealand Law.
Agreement And Confirmation
By subscribing, paying or using our services you confirm you have read and agree to the above terms and conditions and that you do not suffer from any medical condition(s), or if you do, you have received professional advice that it is safe for you to utilise the services.
Version 2 / 28 October 2024